Frequently Asked Questions
Got a burning question? Please have a look below at our Frequently Asked Questions, if you can't find what your looking for please click the 'Chat With Us' button instore where we will be more than happy to help!
Why should I order from you?
Good question! We are a small, dedicated team of customer service experts who only accepts the highest quality products. Once they have been carefully verified, we work closely with our suppliers to ensure the best possible price for our customers and with over 25 years of customer service experience we are totally customer oriented and understand a customers changing needs.
Will I receive confirmation of my order?
Yes. As soon as your order is placed, you will receive a Confirmation of Order email to the email address you used when purchasing your item.
How long do I have to wait for my items?
- 10 & 14 Day UK Delivery (shows on product)
- 21-28 Days (all destinations) as Standard
- 10-40 Day (all destinations) eg, Printed Tees due to the design creation.
More and more products show '10 Day UK delivery' or '14 day UK Delivery' where fast delivery is made on that product. Our Standard Delivery estimate is 21 Days and we do still have some selected products that can take up to 40 days. You can read our Full Shipping Policy here.
We agree delivery criteria when sourcing our products with our suppliers to ensure we can offer free delivery in a timely manner across all products for our customers. We are working closely with them to bring down our delivery times all the time.
Is it really free Shipping?
Yes! The price you see is the price you pay. Free delivery across all our products to all our destinations. No paid subscription service here!
How do I Navigate the store?
The store is easy to use and has been built around 'being on the go' with a streamlined theme.
The menu bar gives you access to Our Main Collections and our Shipping, Returns, FAQ's, About Us & Contact Us Pages.
On the Homepage you can Access our Main Collections through the Yellow links or scroll further to see Buttons for these Main Collections. As you scroll down the Homepage you will see a small Collection of each of our Products for sale with a link to each to see more.
On the Main Collections Pages you can use the Filter button to drill down a little further. For example; clicking on the Filter button on the Sunglasses Main Collection Page gives you the option to filter to Mens Sunglasses or Womens Sunglasses and so on.
Do you have a Returns Policy?
Of course! Click here to see our full Returns & Refunds Policy
Do you ship to my country?
We currently ship to the UK & EU Countries, United States and Canada. Sadly, we are unable to ship your order to a PO Box or to a Military Address.
Can I check my delivery status?
Of course! Use the 'Chat With Us' button on the store or reply to the Confirmation of Order email and we will get straight back to you.
Do I need an account to place an order?
No, you can checkout as a guest. You can also sign up so checkout is quicker and you receive our Newsletter with updates on new products and deals.
I can't find the style, colour or size I'm looking for.
Our product selection is so carefully considered for each item that there may be the odd time where your style, colour or size may not available at that moment. This would be due to not accepting certain items into the store that would not give our customers the best deal possible. Customers are everything and every item price is the lowest it can be for you. If you do have a question about colour, size or designs please get in touch as availability can change as we constantly review our products and suppliers.
When I go to checkout, the colour, size or design of my item is different to the one I wanted to order?
You need to select the colour, design and/or size in the drop down boxes before you add your item to your Cart.
How do I know my item is in stock?
All items in store are in stock. If there are any items that have recently sold out then the product will show 'Out of stock' on its main image until it is replaced or removed.
What age range do you cater for?
Our products are for aged 16 and above.
How do I cancel or change my order?
Simply email us at email@example.com with your Order number and change request. All our orders are processed within 1-2 business days so if your order has not yet been processed you can make changes to it. If you wish to change your shipping address, this can be done up to the point your item is shipped. Please get in touch as soon as possible to ensure we can make the changes for you.
How can I contact you?You can get hold of us in a few ways:
- Click the 'Chat With Us' button while on store, (bottom right).
- You can email us at : firstname.lastname@example.org
- Facebook: @myhews
- Instagram: @myhewstoday
- Twitter: @myhewstoday
Where do you source your products from?
We source our products from all over the world, we have suppliers and manufacturers based in the United States, Spain, China, Russia, Czech, France & Brazil. We are continuing to improve our supply line as we move forward and grow and we are committed to going anywhere in the world to get the best deals for our customers!
What payment methods are there?
We have a variety of ways you can pay for your purchase that make it as smooth a transaction as possible. We take secure payments via PayPal, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay.
Is my data safe?